Wow this Disney area vacation villa is SO CLEAN!

Ah, music to my ears!  Wish I had a penny for every time I made the welcoming phone call to my newly arrived guest and heard that phrase!  It may be an indicator of their experience at my competitor’s properties, or it may be an indication that the cleanliness standards of their own home are more like mine :-).  But in any event, guests really appreciate the experience of walking into a clean villa they are going to call home for a week or more, and I strive to make this a reality for all of our guests.

rear view of woman with yellow gloves in kitchen doing housework

How do I do it?  First off, I have a top notch maid service that I work very closely with.  This includes meeting with any new cleaning person assigned to one of my homes to make sure this new person understands my expectations.  In this digital age, there is still nothing like a face to face sit down to make sure two people are on the same page!

Second, my husband or I inspect each and every home before a guest arrives.  We also clean the places the maids don’t, including the garage (which sometimes houses a games room and is used heavily by the children), and the pool.  While the pool and pool deck are cleaned weekly by a separate vendor, if the guest left things a mess and the pool vendor has not been there recently, there may be some  issues to address on the day the new guest arrives.  This is especially true of “back to backs”, where one guest departs at 10 am and the new guest arrives at 4 pm.

Third, I have the carpets steam cleaned as often as possible and spot treat when necessary.  I wish I could steam clean the carpet between each guest (I can’t), but I do have it done as often as I can.

So, come stay with us and see if one of my Orlando area vacation homes meets your cleanliness standards as well!

Why do user reviews vary so widely in the same Disney area vacation rental home neighborhood?

I was talking to my brother-in-law the other day, who was using the Internet to research places to stay in Myrtle Beach for a family vacation.  He needed several units close together, so was searching for something appropriate.  He is a sophisticated Internet user and has booked several properties over the years for similar vacations, including a Disney area vacation rental before I had gotten into the business.

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He was surprised that one building which had dozens of rental units yet the consumer reviews were all over the place.  One of the units he was looking at had glowing vacationer reviews, while the one right next door sounded like a nightmare, at least based on consumer website postings.

I surmised he was probably seeing the results of good and bad property managers (assuming the owners used property managers to look over the properties).  In fact, the villa he finally chose, was owned by someone in Ohio, so that lucky owner had a great property manager which generated great reviews on the website.

You might be wondering what a property manager has to do with the vacationer experience, especially if you are booking directly from the owner.

Well, unless the owner lives right next door and manages the property themselves, the owner is reliant on someone to make sure the unit has been properly cleaned.  Maintenance issues must be addressed quickly and effectively.  If you have trouble entering the property during your stay or have maintenance issues while you are there, you should be able to easily get a hold of the property manager to get the issue addressed.  A good property manager will be a phone call away and will quickly and effectively handle any issues.

In summary, since I have been in the business for a while, I am not surprised that vacation rental units side by side in the same building (or neighborhood, for that matter) could have widely differing user reviews!  Do yourself a favor and book your next Disney area vacation rental from a reputable company like Our Florida Concierge!

What to Know About House Damage Waivers

What’s a house damage waiver?  Fairly new to the industry, this is an insurance policy that replaces the security deposit to cover any damage you or your guests may do to a home while renting it.  It saves arranging for the deposit itself and covers more damage than most deposits would cover.  Some management companies require a house damage waiver and others make it optional, but we think it’s a great idea – simpler, easier and more comprehensive than a security deposit!